Nissan Maxima Service and Repair Manual: Audio system
Symptom Table
AUDIO SYSTEM
| Symptoms | Check items | Probable malfunction location |
| The disk cannot be removed | AV control unit | Malfunction in AV control unit.
Refer to AV-311, "Removal and Installation". |
| No sound comes out or the level of the sound is low. | No sound from all speakers |
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| Only a certain speaker (front door speaker LH, front door speaker RH, tweeter LH, tweeter RH, rear door speaker LH, rear door speaker RH, rear subwoofer LH, rear subwoofer RH) does not output sound. |
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| Noise is mixed with audio | Noise comes out from all speakers. |
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| Noise comes out only from a certain speaker (front door speaker LH, front door speaker RH, tweeter LH, tweeter RH, rear door speaker LH, rear door speaker RH, rear subwoofer LH, rear subwoofer RH). |
|
|
| Noise is mixed with radio only (when the vehicle hits a bump or while driving over bad roads) | Poor connector connection of antenna or antenna feeder.
Refer to AV-327, "Location of Antenna". |
|
| No radio reception or poor reception |
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| No satellite radio reception. | There is malfunction in the CONSULT self diagnosis result.
Refer to AV-202, "CONSULT Function (MULTI AV)". |
|
| There is no malfunction in the CONSULT self diagnosis result.
Refer to AV-202, "CONSULT Function (MULTI AV)". |
|
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| Buzz/rattle sound from speaker | The majority of buzz/rattle sounds are not indicative of an issue with the speaker, usually something nearby the speaker is causing the buzz/rattle. | Refer to "SQUEAK AND RATTLE TROUBLE DIAGNOSIS" in the appropriate interior trim section. |
RELATED TO HANDS-FREE PHONE
- Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with the vehicle.
- It is possible that a malfunction is occurring due to a version change of the phone even though the phone is a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and check that it operates normally. It is important to determine whether the cause of the malfunction is the vehicle or the cellular phone.
Check Compatibility
- Make sure the customer's Bluetooth related concern is understood.
- Verify the customer's concern.
NOTE: The customer's phone may be required, depending upon their concern.
- Write down the customer's phone brand, model and service provider.
NOTE: It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the approved list with other providers.
- Go to "www.nissanusa.com/bluetooth/".
- Using the website's search engine, find out if the customer's phone is on the approved list.
- If the customer's phone is NOT on the approved list: Stop diagnosis here. The customer needs to obtain a Bluetooth phone that is on the approved list before any further action.
- If the feature related to the customer's concern shows as "N" (not compatible): Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved phone showing the feature as "Y" (compatible) in the "Basic Features".
- If the feature related to the customer's concern shows as "Y" (compatible): Perform diagnosis as per the following table.
| Symptoms | Check items | Probable malfunction location |
| Does not recognize cellular phone connection (no connection is displayed on the display at the guide). | Repeat the registration of cellular phone |
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| Hands-free phone cannot be established |
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| The other party's voice cannot be heard by hands-free phone | Check the "microphone speaker" in Inspection & Adjustment Mode if sound is heard. | |
| Originating sound is not heard by the other party with hands-free phone communication. | Sound operation function is normal | |
| Sound operation function does not work | Microphone signal circuit malfunction.
Refer to AV-264, "Diagnosis Procedure". |
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| The system cannot be operated. |
|
Steering switch malfunction.
Replace steering switch. Refer to AV-326, "Removal and Installatio |
Steering switch's  , volume DOWN
and volume UP switches do not wor |
Steering switch signal circuit malfunction.
Refer to AV-257, "Diagnosis Procedure |
|
| All steering switches do not work | Steering switch ground circuit malfunction.
Refer to AV-257, "Diagnosis Procedure". |
does not work.
Normal operating condition
Description
The majority of the audio concerns are the result of outside causes (bad CD,
electromagnetic interference, etc.).
NOISE
The following noise results from variations in field strength, ...
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Diagnosis and repair workflow
Work Flow
OVERALL SEQUENCE
DETAILED FLOW
1. GET INFORMATION FOR SYMPTOM
Get the detailed information from the customer about the symptom (the
condition and the environment when
the incident/malfunction occurred).
2. CHECK DTC
Check DTC.
Perform the following procedure if DTC is di ...
Nissan Maxima Owners Manual
- Illustrated table of contents
- Safety-Seats, seat belts and supplemental restraint system
- Instruments and controls
- Pre-driving checks and adjustments
- Monitor, climate, audio, phone and voice recognition systems
- Starting and driving
- In case of emergency
- Appearance and care
- Do-it-yourself
- Maintenance and schedules
- Technical and consumer information
Nissan Maxima Service and Repair Manual
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